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Return Policy & Satisfaction Guarantee

At Herbal Mana, we stand behind the quality of our products and want you to shop with confidence. If something is not right, we will guide you to the available exchange, replacement, refund, or gift card options based on your order and situation.

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At a Glance

  • 30-day request window for eligible purchases

  • Exchange or refund options for eligible unopened products

  • First-Time Satisfaction Guarantee for eligible opened products

  • Free replacement or full refund for confirmed product or order issues

  • Fair Use Policy applies

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30-Day Request Window

Eligible requests must be submitted within 30 days of delivery.

Please do not mail anything back unless Herbal Mana Customer Support provides return instructions. Unauthorized returns may not qualify for an exchange, replacement, refund, or gift card.

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Unopened Products

Products that are unopened, unused, and in their original condition may qualify for:

  • An exchange for another eligible Herbal Mana product with a free return label; or

  • A refund to the original payment method, less the cost of the prepaid return label.

Please Note: Original shipping charges are not refundable for returns caused by ordering the wrong product, changing your mind, or another reason unrelated to an Herbal Mana error. Returned products must be securely packaged and arrive in their original eligible condition.

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First-Time Satisfaction Guarantee

If you are not satisfied with your first purchase of a specific Herbal Mana product, you may qualify for a digital HerbalMana.com gift card equal to 75% of the amount paid.

To qualify:

  • Submit the request within 30 days of delivery.

  • At least 75% of the original product must remain.

  • It must be your first Satisfaction Guarantee claim for that specific product.

  • Provide the requested information and photos.

  • Receive approval from Herbal Mana Customer Support.

Please Note: Approved gift cards are not cash refunds and may be used only at HerbalMana.com. Opened products generally do not need to be returned unless Herbal Mana provides different instructions.

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Skin Sensitivity or Unexpected Skin Response

If you notice an unexpected skin response, stop using the product and submit a request via chat or email.

We will review how and where the product was used, what happened, and what type of assistance may be appropriate. Depending on the circumstances, we may provide usage guidance, recommend another Herbal Mana product, or review the request under our Satisfaction Guarantee.

*Approval is not automatic, and additional information may be requested.

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Damaged, Defective, Wrong, or Missing Items

Submit a request within 30 days of delivery if:

  • A product arrived damaged or appears defective.

  • A roller bottle is leaking.

  • A roller ball or applicator is loose, missing, stuck, or not working.

  • You received the wrong item.

  • An item was missing from your package.

We may request your order number, a brief description, photos, packaging information, or visible lot or batch details.

Confirmed claims may qualify for:

  • A free replacement; or

  • A full refund to the original payment method.

No return-label or return-processing fees will be charged for approved claims caused by product defects, shipping damage, missing items, or fulfillment errors.

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Free Promotional Products

Products received at no charge do not have a cash refund value.They may still qualify for replacement if they arrived damaged, defective, incorrect, or missing, subject to review and availability.

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Return Shipping

Free return shipping applies to:

  • Eligible product exchanges

  • Confirmed damaged or defective products

  • Confirmed roller bottle or applicator issues

  • Wrong items sent by Herbal Mana

  • Missing items or other confirmed fulfillment errors

Customer-paid return shipping applies to:

  • Unopened products returned for a refund because the wrong product was ordered

  • Unopened products returned after a change of mind

  • Other approved returns not caused by Herbal Mana

*When applicable, Herbal Mana may provide a prepaid return label and deduct its actual cost from the refund.

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Return Eligibility & Product Condition

Eligible requests must:

  • Be submitted within 30 days of delivery.

  • Meet the applicable requirements above.

  • Include any required information or photos.

  • Be approved before anything is mailed back.

  • Follow the return instructions provided.

  • Be securely packaged when a physical return is required.

Please Note: A return may be denied or adjusted if it arrives damaged because of insufficient packaging, contains materially less product than represented, or does not meet the applicable requirements.

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Fair Use Policy

Our return policy and Satisfaction Guarantee are designed to help customers shop with confidence—not to support repeated, excessive, or abusive claims.

Herbal Mana may limit or deny requests involving:

  • Repeated Satisfaction Guarantee claims for the same product

  • Unusually frequent returns or product-issue claims

  • Misrepresentation of product condition or remaining quantity

  • Suspected misuse of promotions, refunds, gift cards, exchanges, or replacements

  • Fraudulent or abusive activity

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.

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Refund, Gift Card & Replacement Processing

  • Refunds involving a physical return are processed after the return is received and approved.

  • Approved no-return refunds are processed after review.

  • Refunds to the original payment method may take 5–10 business days to appear.

  • Approved HerbalMana.com gift cards are sent electronically.

  • Replacement and exchange orders are created after the applicable requirements are completed.

Processing times may vary depending on the request and financial institution.

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Start a Return, Exchange, Replacement, or Refund Request

Please contact us through our website chat or via email at support@herbalmana.com .

Please do not mail anything back unless Herbal Mana Customer Support provides return instructions.

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Questions?

Our Customer Support team is happy to help.

Email support@herbalmana.com or contact us through our website chat.

For shipping information, please review our Shipping Policy.

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